When it comes to running a tanning salon, one of the most valuable assets is multitasking. As a small business, one person is responsible for many tasks and roles. So why shouldn’t your team adopt a system that is just as versatile for your interactions with customers and with each other?
The SUN method is a convenient reminder of the way people should be treated, whether it’s a new client, a disgruntled client, or a fellow employee. The three steps of the SUN method are: seeking, understanding and nurturing.
Seeking – Be sincere and ask specific questions to get detailed information.
Understanding – Let people know that you respect what they need and feel.
Nurturing – Take action that falls in line with the information you have gathered.