The SUN Method: For Sales, Customer Service and Management - Smart Tan
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The SUN Method: For Sales, Customer Service and Management

Wednesday, March 31st, 2021

When it comes to running a tanning salon, one of the most valuable assets is multitasking. As a small business, one person is responsible for many tasks and roles. So why shouldn’t your team adopt a system that is just as versatile for your interactions with customers and with each other?

The SUN method is a convenient reminder of the way people should be treated, whether it’s a new client, a disgruntled client, or a fellow employee. The three steps of the SUN method are: seeking, understanding and nurturing.

Seeking – Be sincere and ask specific questions to get detailed information.

Understanding – Let people know that you respect what they need and feel.

Nurturing – Take action that falls in line with the information you have gathered.

Click here to read the entire article in the latest issue of Smart Tan Magazine online.


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