When you’re training new employees, there’s so much to consider that even if you had a full-time training staff, it would seem overwhelming. For a small, independent tanning business, training staff on UV science, sales, customer service, cleaning and so much more becomes a monumental task for owners and managers that already have their schedules packed full of their regular tasks.
Fortunately, this industry is full of companies that understand and support your needs. Of course, Smart Tan is here for both technical and service-based training, and advice on all aspects of training and operation. Beyond that, your favorite product and equipment providers are continually pushing the envelope on salon client training, improving their resources to help you succeed. They know that your success determines theirs, and that demands more than product information and sales tips. These companies now offer comprehensive and customizable training options that focus on whatever your business needs to become more successful.
There are countless aspects of training to consider, but the vital areas can generally be broken down into four steps: UV technical training, salon policies and procedures, sales and service, and sunless. There’s realistically more to cover than one could learn in a lifetime, but understanding some best practices and where to turn for additional information can immediately improve your process and prepare you for continued improvement.